THE DECISION ENGINE.
Not a chatbot. Not a summarizer. A reasoning layer for customer operations — built to decide, not to chat.
WHAT IT DOES. OUT LOUD.
INTENT DETECTION
Cancel? Upsell? Confused? Our engine knows before your rep does.
EMOTION MAPPING
Frustration, enthusiasm, doubt — tagged per sentence, not per call.
CHURN SCORING
Every account gets a live risk score. Updated with every conversation.
REVENUE SIGNAL
Sniffs expansion intent in half-sentences. Routes to AE in seconds.
AUTO-TAXONOMY
No taxonomy team. The engine builds your topic model from your own data.
NEXT-BEST-ACTION
For every moment, one suggested move — ranked by expected impact.
INGREDIENTS, PUBLISHED.
We tell you what the engine is made of. What it eats. What it spits out. No mystery boxes.
- INGREDIENTS
- 1 proprietary conversation model · 4 reasoning layers · 0 guesswork
- SERVING SIZE
- 1 conversation · ~600ms
- CALORIES
- 2.1 tokens per 1k words
- CONFIDENCE
- Per-signal, always visible
- SAFETY
- PII scrubbed · SOC2 Type II
- TRAINING DATA
- Customer-facing conversations only. No web scraping.
CONFIDENCE IS A NUMBER. WE SHOW IT.
Every tag, every signal, every decision comes with a confidence score. If the engine isn't sure, it says so. If it's sure, it acts. No vibes. No magic words.